Getting your first bill from a new energy supplier can feel a bit confusing, but we're here to walk you through it. Good Egg Energy bills are designed to be clear and easy to understand.
When to expect your first bill: Your first bill will arrive about 4-6 weeks after your switch is complete. This first bill might cover an unusual period (it could be shorter or longer than a month) as we align your billing with your switch date.
What's on your bill:
Account summary: Your name, account number, and property address
Billing period: The exact dates this bill covers
Meter readings: Your starting and ending readings, showing how much energy you've used
Usage breakdown: How many kWh of electricity and/or gas you've consumed
Charges: The cost of your energy, including any standing charges
Payments: Any payments you've made during this period
Balance: What you owe or any credit on your account
Understanding your charges: Your bill includes two main components: the unit rate (cost per kWh of energy used) and the standing charge (a daily fee for maintaining your supply). Both are detailed on your bill with a full breakdown.
Is your bill higher or lower than expected? If your first bill seems off, it might be because:
It covers an irregular period during the switch
We used estimated readings rather than actual readings
Your usage is different from your previous supplier's estimates
What to do if something looks wrong: First, check that the meter readings are correct. If you spot an error or have questions, just log into your account and chat with us, or give us a call. We're here to help make sure your bill is accurate and fair.
Payment: Your bill will show your payment due date. If you're on direct debit, we'll collect payment automatically on the date agreed. Easy!
