1. Usage Disputes
Customer claims the amount of electricity shown is incorrect.
Common claims:
"I wasn't home, there's no way I used this much"
"My usage doubled for no reason"
"The meter must be broken"
"My neighbor's bill is way lower and we have the same house"
2. Rate/Pricing Disputes
Customer challenges the rates or charges applied.
Common claims:
"You charged me the wrong rate"
"These fees weren't on my last bill"
"I should be on the discount rate"
"This tax amount doesn't look right"
3. Billing Error Disputes
Customer identifies a clear mistake in billing.
Common claims:
"You billed me twice this month"
"This shows I used electricity at an address I moved out of"
"I returned equipment but was still charged a rental fee"
"My payment didn't apply to my account"
4. Service Disputes
Customer disputes charges related to service issues.
Common claims:
"I had a power outage for 3 days, why am I charged full price?"
"You charged me a reconnection fee but I never requested disconnection"
"I shouldn't be charged for the days I had no power"
5. Meter Disputes
Customer believes the meter is malfunctioning.
Common claims:
"The meter is running too fast"
"I think someone else's usage is on my meter"
"The meter reader got the wrong number"
"My smart meter is faulty"
