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Last Updated: 10/14/2026
in Metering How to meter
Need to check how much clean energy a customer has used through Good Egg Energy? This guide walks you through metering their clean energy usage in Kraken, so you can answer questions confidently and keep the customer's account accurate. It's a qui...
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Last Updated: 10/07/2026
in Known Issues [New] Some customer are not receiving confirmation emails, here is how to help them.
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Last Updated: 10/07/2026
in Known Issues
Incident Code Incident description Date reported Resolution link Date resolved GE-023-11-09 Flickering lights, ghosts, and cool spots in homes near spooky castle 31/11/2026 Incident resolved, promise...
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Last Updated: 10/07/2026
in Known Issues Halloween, man. This incident resolved itself. We have taken measures with the Ghost Buster to ensure this doesn't happen again in 2027.
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Last Updated: 10/07/2026
in What's New [New] Referral program now even better: Cash prize and a chance to win a trip to pet some ponies.
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Last Updated: 10/07/2026
in What's New [New] Good Egg launches a new program to encourage volunteer work by their customers. Launched October 2027.
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Last Updated: 06/04/2026
in Billing Quarterly billing allows eligible customers to receive bills every three months instead of monthly. This guide covers everything you need to know about this billing option.
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Last Updated: 06/04/2026
in Billing Paper billing is one of the most common topics you'll handle as a Good Egg Energy agent. This guide covers everything from enrolling customers to troubleshooting delivery issues.
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Last Updated: 06/04/2026
in Billing This guide will help you walk customers through every section of their Good Egg Energy bill. When customers call confused about their statement, use this as your reference to explain each component clearly and confidently.
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Last Updated: 06/04/2026
in Billing Welcome to Good Egg Energy, where we're not just eggs cellent at providing power—we're also transparent about how we charge for it! This guide will help you understand our billing process from shell to finish. What's Inside Every Bill? 🥚 Think of...
