| Incident Code | Incident description | Date reported | Resolution link | Date resolved | |
| GE-023-11-09 | Flickering lights, ghosts, and cool spots in homes near spooky castle | 31/11/2026 | Incident resolved, promise not to repeat | 11/05/2026 | |
| UO-78-34-22 | Customers not receiving confirmation of orders reliably | 08/08/2026 | how to handle calls on this issue | ongoing | |
| GE-023-99-32 | Customers not being reliably routed to their customer team. | 06/06/2026 | 07/06/2026 | ||
| EB-32-55-80 | Link to access free content on HBOO Mini creating a dead click for some customers | 11/02/2026 | 11/03/2026 |
