-
Created On: 10/14/2026
in Metering How to meter
Need to check how much clean energy a customer has used through Good Egg Energy? This guide walks you through metering their clean energy usage in Kraken, so you can answer questions confidently and keep the customer's account accurate. It's a qui...
-
Created On: 10/07/2026
in What's New [New] Good Egg launches a new program to encourage volunteer work by their customers. Launched October 2027.
-
Created On: 10/07/2026
in What's New [New] Referral program now even better: Cash prize and a chance to win a trip to pet some ponies.
-
Created On: 10/07/2026
in Known Issues
Incident Code Incident description Date reported Resolution link Date resolved GE-023-11-09 Flickering lights, ghosts, and cool spots in homes near spooky castle 31/11/2026 Incident resolved, promise...
-
Created On: 10/07/2026
in Known Issues Halloween, man. This incident resolved itself. We have taken measures with the Ghost Buster to ensure this doesn't happen again in 2027.
-
Created On: 10/07/2026
in Known Issues [New] Some customer are not receiving confirmation emails, here is how to help them.
-
Created On: 06/03/2026
in Metering Learn how meters work, the types you'll encounter, and why accurate readings matter for billing—essential knowledge for handling customer inquiries confidently.
-
Created On: 06/03/2026
in Metering Learn how to confidently answer customer questions about smart meters, data privacy, troubleshooting IHDs, and eligibility with this complete guide.
-
Created On: 06/03/2026
in Metering
Helping a customer read their electricity meter correctly is one of those small things that prevents a lot of bigger problems down the line. Accurate readings mean accurate bills — and fewer disputes for everyone. This guide covers how to read the...
-
Created On: 06/03/2026
in Metering Gas meter reads come up less often than electricity — but when they do, it's usually because something looks off on a bill. This guide walks you through the different types of gas meter a customer might have and how to read each one accurately.
...
