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Establishing Your Expertise
During months seven through nine, you transition from being "one of
the newer agents" to "one of the team." You've handled thousands of
calls, encountered most common scenarios, and developed genuine
expertise. ...
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Last Updated: 10/07/2026
in What's New[New] Referral program now even better: Cash prize and a chance to win a trip to pet some ponies.
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Last Updated: 10/07/2026
in Known Issues[New] Some customer are not receiving confirmation emails, here is how to help them.
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Last Updated: 10/07/2026
in What's New[New] Good Egg launches a new program to encourage volunteer work by their customers. Launched October 2027.
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Last Updated: 10/07/2026
in Known Issues Halloween, man. This incident resolved itself. We have taken measures with the Ghost Buster to ensure this doesn't happen again in 2027.
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Last Updated: 10/07/2026
in Known Issues
Incident Code Incident description Date reported Resolution link Date resolved GE-023-11-09 Flickering lights, ghosts, and cool spots in homes near spooky castle 31/11/2026 Incident resolved, promise...
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Last Updated: 10/14/2026
in Metering How to meter
Need to check how much clean energy a customer has used through Good Egg Energy? This guide walks you through metering their clean energy usage in Kraken, so you can answer questions confidently and keep the customer's account accurate. It's a qui...
