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Created On: 06/03/2026
in Metering Learn how meters work, the types you'll encounter, and why accurate readings matter for billing—essential knowledge for handling customer inquiries confidently.
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Created On: 06/03/2026
in Metering Learn how to confidently answer customer questions about smart meters, data privacy, troubleshooting IHDs, and eligibility with this complete guide.
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Created On: 06/03/2026
in Metering
Helping a customer read their electricity meter correctly is one of those small things that prevents a lot of bigger problems down the line. Accurate readings mean accurate bills — and fewer disputes for everyone. This guide covers how to read the...
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Created On: 06/03/2026
in Metering Gas meter reads come up less often than electricity — but when they do, it's usually because something looks off on a bill. This guide walks you through the different types of gas meter a customer might have and how to read each one accurately.
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Created On: 06/03/2026
in Metering Submitting accurate meter readings promptly is one of the simplest ways to keep a customer's account in good shape. This guide covers how readings are submitted, when they're needed, and what to do when something doesn't look right.
How custome...
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Created On: 06/03/2026
in Billing Disputes Even with the best systems in place, meter readings sometimes go wrong — a digit gets transposed, a dial gets misread, or a smart meter drops off the network for a while. This guide covers how to identify reading anomalies, how to handle disputes wh...
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Created On: 06/03/2026
in Vulnerabilities Learn how to recognize and support vulnerable energy customers. Understand vulnerability types, why it matters, and best practices for compassionate agent interactions.
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Created On: 06/03/2026
in Vulnerabilities Knowing that vulnerability exists is one thing — spotting it in a real conversation is another. Customers don't always tell us directly that they're struggling, and some don't think of themselves as vulnerable at all. This guide covers the signals t...
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Created On: 06/03/2026
in Vulnerabilities
The Priority Services Register (PSR) is one of the most practical and meaningful things we can offer a vulnerable customer. It's free, it's straightforward to set up, and it can make a genuine difference to someone's experience of being an energy ...
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Created On: 06/03/2026
in Vulnerabilities Financial difficulty is one of the most common forms of vulnerability you'll encounter, and one of the most sensitive to handle well. A customer who is struggling to pay their energy bills is often also dealing with stress, shame, and fear — sometim...
